Internet shopping
If you are thinking of buying goods on the internet remember these 5 points:
- Payment - In the EU, the card company must refund you if your debit card or credit card is used fraudulently.
- Websites - Use ones you know or which are recommended - or look for the Trust UK logo. Get the suppliers phone number and postal address.
- Records - Keep a copy of what you've ordered, plus the suppliers confirmation message.
- Quality - Your high street consumer rights apply online. See www.consumerdirect.gov.uk
- Cooling Off - In many cases in the EU the law lets you change your mind and get a refund within seven working days of delivery.
Data Protection and Unwanted Email
- You have the right to object to the use of your personal details for direct marketing.
- Contact your internet service provider or use the Direct Marketing Association's email preference service.
Your High Street Rights Apply
- Goods must be of a satisfactory quality.
- Adverts and descriptions must not be misleading.
- With auctions and private sellers the general rule is 'buyer beware'.
If problems arise...
- First, ask the supplier to put things right.
- Many suppliers are covered by schemes aimed at setting disputes without having to go to court. Your local Citizen's Advice Bureau can advise further.
Before you buy, check out this site for further details: www.consumerdirect.gov.uk
